Odoo Helpdesk is a robust ticketing platform that streamlines support operations with customizable ticket organization, multi-channel support (email, website forms, live chat), and productivity tools such as SLA rules, automation, templates, and canned responses.
All the features you need, included
- Ticketing system: Centralize customer issue management with tickets, allowing submissions via email, live chat, and online forms.
- Automated workflows: Automatically assign tickets based on workload, priority, or criteria.
- Performance tracking: Implement SLAs to measure response times, track performance, and ensure customer satisfaction.
- Customer feedback: Gather ratings on resolved tickets to assess customer satisfaction.
